Last updated: 13 October 2026
These terms explain how orders through SignUps.com.au are handled. Read the selected service description, package details and these terms before ordering. Contact desk@signups.com.au if you need clarification.
SignUps offers the social media services listed on this website, plus enquiries for digital assets and advertising. A social service order covers the platform, service type and quantity selected at checkout. Enquiries for digital assets or advertising require a separately agreed scope and price; sending an enquiry does not purchase a service.
Package descriptions explain the service being offered. Followers, likes, views and similar quantities are not a promise of sales, genuine customer interest, organic engagement, monetisation approval or a particular business result. Any specific promise stated in an agreed package remains part of that agreement. Nothing in these terms removes rights provided by law.
Provide the correct public profile, channel, post or video link for the service selected. You must own the account or have permission to request the service for it. Keep the relevant content accessible while the order is being processed. We never require your social media password, login code or recovery details.
If you enter the wrong link, change your username, delete the relevant content or make it private, contact support promptly. We will assess whether the order can be corrected or stopped, taking account of work already performed and your rights under applicable law. Do not use our services to impersonate others, promote unlawful content, harass people or misrepresent another person's business.
Prices are shown in Australian dollars. Review the selected package and final checkout total before placing your order. The order confirmation records the service, quantity, price and contact details submitted.
Bank transfer instructions appear after checkout. Use your order number as the transfer reference. An order confirmation acknowledges the order; it does not confirm that payment has cleared. Processing begins after payment is received and verified. Payment proof can help us locate a transfer, but does not replace verification of received funds.
The timing displayed for your selected package describes the listed delivery estimate or delivery-start estimate. It is not an instant-delivery promise. Unless the package expressly states otherwise, processing depends on verified payment and receipt of a correct, accessible link. Contact support if a listed estimate has passed or an order appears incomplete. Services must still be supplied within the time agreed, or within a reasonable time where no time was agreed, as required by law.
Services marked Coming Soon are not available to order. Social platforms may change their rules, remove activity or restrict accounts. Check the relevant platform's terms before purchasing. SignUps is independent of Instagram, Facebook, TikTok, YouTube, X and SoundCloud and does not claim their endorsement.
Email desk@signups.com.au as soon as possible if you want to cancel or correct an order. Include the order number and explain the request. We will assess the order's status and any work already performed before confirming the available options. Do not assume an order has been cancelled until you receive confirmation.
A change of mind after a service has been supplied as agreed does not, by itself, create an automatic refund entitlement. This does not affect any right to a remedy for a service that fails to meet applicable consumer guarantees. We do not impose a blanket no-refunds rule.
If a service is missing, materially different from its agreed description or otherwise has a problem, contact us with your order number, the submitted link and relevant evidence. We may assess the issue before confirming the appropriate remedy. You do not need to share your password.
Where Australian Consumer Law applies, its consumer guarantees cannot be excluded by these terms. Services must be supplied with due care and skill and meet the relevant guarantees. A major service failure may entitle you to cancel and receive an appropriate refund, or retain the service with a price reduction. A minor problem must be addressed without charge within a reasonable time; further remedies may apply if it is not resolved. Other compensation rights may also apply.
Any refund amount will reflect the applicable legal entitlement and the circumstances of the order, including services properly supplied where relevant. We will not require store credit in place of a refund where you are legally entitled to money back. Bank-transfer refunds will be arranged securely with the purchaser, and no password or one-time login code will be requested. These terms do not set a deadline that removes your statutory rights.
Use social services as part of a broader strategy that includes original content, consistent posting and audience interaction. Platform metrics can change over time. A package does not include a refill, ongoing maintenance or a performance guarantee unless the applicable description expressly says so. This does not excuse a failure to provide the service agreed or limit consumer rights.
Only provide details needed to handle your order. See our Privacy Policy for information about personal data. Keep your order confirmation and payment reference. Updated terms apply to new orders from their publication date; changes do not retrospectively remove rights or promises attached to an existing order.
SignUps.com.au · Business number: 19 662 973 560
Support and refund enquiries: desk@signups.com.au
Include your order number and service name so the team can identify the order.
